If you are unable to start a charging session, please follow these recommendations:

Check the charging station's status:

• Before heading to the station, verify its availability or operational status in the app.
• If the station is marked as "out of order", try an alternative station nearby.

Authentication via app:

• Confirm that the charging station supports authentication via the app or QR code. You can find this information by selecting the charging station in the app.
• If supported, use the "Start" button in the app for authentication, as this may work more reliably than scanning the QR code on the station.

Report technical or physical issues:

• Contact the charging station operator directly for assistance. The operator's service hotline is typically displayed on the charging station.

Still facing issues?

If the problem persists after contacting the operator, reach out to our customer service team for further assistance.